Returns Policy

 

5. RIGHT OF RETURN FOR CONSUMERS

5.1

If You order the Products in Your capacity as a consumer you have a cooling-off period of 7 days after You receive the Product to cancel the transaction. You must inform us or the Dealer you collected the products from of your request to cancel the transaction in writing by letter or Cancellations by email must be addressed to onlineorders@husqvarnagroup.com

 

You will then have two weeks from the date of your notice of cancellation within which to return the Product to the Dealer from whom you collected it. 

 

5.2 Should any payments have been made prior to the cancellation of Your order, these payments be repaid by Husqvarna within 30 days from receipt of Your notice of cancellation on condition that we received the products from you in good condition. In these circumstances, Husqvarna will, however, not reimburse any delivery costs incurred by You for returning the Product. Additional information on returns is set out in the return guidelines and under FAQs  on the e-Store. Wherever possible, the Products should be returned in their original packaging but, if this is not possible, You must make sure that You pack them securely for transportation to ensure no damage to the Product(s).

 

5.3 If you have purchased a Fuel product and have tried it, be sure to clean it and remove all fuel and oil before returning.

 

5.4 If you return the Products for any reason other than defects or quality problem, the return must be made to Husqvarna or the Dealer within 10 business days of your receipt of the Products. If there is a loss in value to any of the returned Products, and this loss is the result of use of the Product other than what is required for inspection of the Product, Husqvarna may make a deduction to cover these reasonable restocking costs, from any reimbursement or refund made to You.